Versand & Lieferung

Welcome to our Shipping and Delivery page! Here you will find all the
details you need about how we process and deliver your orders. We strive to
ensure that your shopping experience is smooth and hassle-free.

Order Processing

Order Confirmation:

Once you place an order, you will receive a confirmation email with your order details. This confirms that we have received your order and are preparing it for shipment.

Processing Time:

Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

Payment Verification:

All orders are subject to payment verification. If we encounter any issues with your payment, we will contact you promptly.

Shipping Options and Rates

Standard Shipping:

Delivery Time: 3-5 business days

Cost: £2.99 (Free for orders over £30)

Express Shipping:

Delivery Time: 1-2 business days

Cost: £9.99

Tracking Your Order

Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's status and estimated delivery date.

Tracking Your Package:

You can track your package using the tracking number provided in the shipping confirmation email. Visit our Tracking page or the carrier's website and enter your tracking number to get real-time updates on your shipment.

Delivery Times

Standard Delivery:

Orders typically arrive within 5-7 business days after processing. Delivery times may vary based on your location and the carrier's schedule.

Expedited and overnight orders placed before 12 PM (noon) will be processed and shipped the same day. Orders placed after 12 PM will be processed the next business day.

Shipping Issues

Lost or Stolen Packages:

If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier for further assistance. If you still need help, reach out to our customer service team.

Damaged Packages:

If your order arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receiving your order. We will assist you in resolving the issue.

Incorrect Address:

If you entered the wrong shipping address, please contact us immediately. We will do our best to update the address before your order ships. Once shipped, we cannot change the address.

Thank you for shopping with us! If you have any questions or need further assistance, please don't hesitate to contact our customer service team at support@elixirecbd.com.

Happy shopping! 🌿✨